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Shipping & Refund

Shipping Policy

In order to keep the freshness of your food at its best, we will pack and ship them off within the same day. 

 

Shipping Restriction

Please take note that all pork products (eg: Pork Floss, Barbecue Dried Meat, Barbecue Meat Biscuit) on our website cannot be shipped to Singapore. 

 

Shipping Rate

Click Here to understand more about the shipping fee of your order.

 

Shipping Schedule

The cutoff date falls on every Monday 10 am of the week. On every Tuesday, our riders will collect the products from the manufacturers and repacking for shipment.


Thus, with our courier partner, you should receive your parcel by:

Line Clear Express Aramex
West Malaysia 3 working days -
East Malaysia 5-7 working days -
Singapore - 5-7 working days

* Working days excluded weekends and public holidays.

* Delivery times are based on the date of dispatch, not the time of ordering.

 

Delivery timeframe is just an estimation and may take longer especially during peak season  / customs clearance. Please also allow extra time for delivery to outskirt areas. (Please click Here for Line Clear direct serve area) 

Besides, kindly take note that weather-related shipping delays are not within our control. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Key in the tracking number sent to your email to track your parcel at Track Order.

 

Packaging 

We will protect all the items with bubble wrap or cardboard to prevent any damages. Thus, product weight is inclusive of packaging weight. 

 

Exchange & Return Policy

Products sold are not refundable or returnable.

We will handle case by case basis. Kindly drop us an email at ccchew@foodconnection.com.my or contact us at +6012 3456901.