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Shipping Policy

In order to keep the freshness of your food at its best, we will pack and ship them off within the same day. Therefore, if items were chosen from more than 1 state, there will be multiple parcels being packed and shipped off individually to prevent any possible delays.

Example A: You placed an order for items only from Ipoh category/state. You need to choose Shipping method "Item Choosen from 1 State"during checkout. 

Example B: You placed an order for items combination of Ipoh and Penang category/state. You need to choose Shipping method "Item Choosen from 2 States"during checkout.

Example C: You placed an order for items combination of Ipoh and Penang and  Klang Valley. You need to choose Shipping method "Item Choosen from 3 States"during checkout.  

Tips: There are some "Selected Items" that could be combined within the same shipment for delivery across all states under 1 parcel. ** refer to the logo that says "Combine Shipping" for this option.

 

Shipping Schedule

The cutoff date falls on every Monday 10 am of the week. On every Tuesday, our riders will collect the products from the manufacturers and repacking for shipment.

Thus, with our courier partner, you should receive your parcel latest by 3 working days for West Malaysia and 5 working days for East Malaysia. (Working days excluded weekends and public holidays) 

If your shipping area is included in Line Clear direct serve area, you will receive your parcel within 3 working days. For other shipping areas that are not included in Line Clear direct serve area, you will receive your parcel within 5 working days.

Please click here for more details. 

Kindly take note that weather-related shipping delays are not within our control. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Key in the tracking number sent to your email to track your parcel at Line Clear.

 

Packaging 

We will protect all the items with bubble wrap or cardboard to prevent any damages. Thus, product weight is inclusive of packaging weight. 

 

Exchange & Return Policy

Products sold are not refundable or returnable.

We will handle case by case basis. Kindly drop us an email/enquiry or contact us.